Shipping policy

Where does RooRoo ship?
Our shipping fleet is currently limited to the USA and Canada, but don't worry - we'll keep your packages safe and sound until we can explore the rest of the world with them!

How long does shipping take?
First things first, we ship orders Monday through Friday (sorry, federal holidays!), and please allow 1-2 business days for us to process your order before it's on its way. We promise not to put your package on the back of a snail.

If you're in the contiguous US, our FedEx Ground Shipping option will get your items to you in a speedy 4-7 business days. Need it even faster? We offer expedited options for US orders only.

For our international friends, shipping times vary based on the country and can take between 7-21 business days. And if you're in Hawaii, Alaska, or Puerto Rico, please keep in mind that it might take a little longer to receive your package.

Just one thing to note - if you're shipping to a P.O. Box, it can take an additional 2-3 weeks to arrive. But don't worry, we promise it's worth the wait!

How much does shipping cost?
If you're in the contiguous US and spending over $75 (woohoo!), we've got you covered with free FedEx Ground Shipping. For those of you who need your items sooner, we offer expedited options at checkout to get your package in your hands ASAP. For our international friends, shipping costs vary based on the weight of your order and the country it's being shipped to. And hey, we know customs can be a headache, so we include taxes and duties at checkout so you don't have to worry about any surprise charges.

What if my order has been marked as delivered, but I have not received it?
Uh oh, it looks like your package might have gone on a little adventure of its own! While we can't take responsibility for any missing or stolen orders, we're always here to help in any way we can.
First of all, let's make sure your package isn't just playing hide-and-seek. Check around your doorstep or with a neighbor, roommate, or friendly relative who may have snagged your delivery.
If your package is still missing, let's make sure we have the correct shipping address. Double-check the shipping information on your order confirmation to ensure it was sent to the right place.
Sometimes shipping carriers mark items as delivered a few days early, just to keep us on our toes. So, hang tight and give it an extra 3 business days from the date of delivery to see if it pops up.
If your package still hasn't shown up, don't sweat it. Just shoot us an email at info@roorooshop.com with your order number, and we'll be happy to lend a hand in tracking it down.